Profile Update / Complaints

To simplify the process of keeping your membership up-to-date, please fill in the online membership update form.

To access the membership update form, please click HERE.

We would love to assist you with any complaint you may have.

Should you wish to submit a complaint to SARTSMA, please click HERE.

Disclaimer

Upon receipt by SARTSMA of the above-mentioned information, your complaint will be acknowledged by the EXCO who will assist in the resolution of your complaint. Where possible, SARTSMA endeavours to resolve your complaint within 30 days of receipt of your complaint, considering the nature of the complaint or the product type. A full record of each complaint received, and all subsequent correspondence will be kept on record by SARTSMA for such periods as prescribed by relevant legislation.